OPERATIONAL TRANSFORMATION FOR A DIGITAL WORLD

Ms.K.Sindhuja, Asst.Prof, Department of MBA, 
          Sankara College of Science & Commerce         

“Clearly, the thing that’s transforming is not the technology — the technology is transforming you.”Jeanne W. Ross

 

There are many reasons why commercial banks are digitizing their operations by adopting new IT platforms. For one, business customers of all sizes are demanding the enhanced services . Another is that if they don’t adopt , fintech and other competitors are eager and are able to meet  customers’ rising expectations.

True end-to-end digitization enables an array of operational efficiencies, from frictionless CRM and on boarding to growth-propelling loan origination, payments and cross-selling. It also allows them to integrate a variety of tools to unleash the full potential of their new platform and extract a greater return from investment.

Most importantly, digitization enables banks to gain valuable, timely insights into operations, customers and market and to empower the right people to effectively execute the organization’s vision.

Commercial Banking capabilities

Regardless of where your organization is on its digital transformation journey, Accenture has a holistic set of offerings that, together with the industry’s leading data and technology products, can help you realize your full potential

We’re helping banks realize the limitless power of digital—and manage their customer relationships in entirely new and distinctive ways.

Transform and Modernize Your Commercial Banking Operations

Finally, In the face of growing complexities and digital transformation, banks’ operations technology must work harder than ever. For most banks, the strain is significant for their legacy systems, forcing a greater reliance on manually intensive processes – leading to greater inefficiencies and increasing costs. It’s horribly inefficient and expensive.

 “When digital transformation is done right, it’s like a caterpillar turning into a butterfly, but when done wrong, all you have is a really fast caterpillar.”George Westerman